CONTACT US

Buy Aprons is a division of Tuff Gear (Pty) Ltd –

ORDERING OPTIONS :

  • Order online : https://buyaprons.co.za/
  • E-mail us at info@buyaprons.co.za
  • Call us on (011) 852 6704 / 072 393 7617
  • Physical Store : 7 Gemsbok Street, Lenasia 
  • Mon to Thurs 8:30am-1pm & 2pm-5pm             Fridays 8:30am-12pm & 2pm-5pm                                                                              

how to order

PLACING ONLINE ORDERS : Select the product you intend purchasing entering the various fields attributed to the product (eg. colour, qty, size, etc) from our onllne store, thereafter selecting the “add to cart” button. You may continue selecting other variations of the product or other products and adding to cart as you proceed. Upon completion of your selection visit the “add to cart” page and review all your selections. Changes can be made for this page with regards to adding, deleting, changing quantities, etc at this stage. If all is fine “proceed to checkout.” Enter all relevant information carefully ensuring that all information required is accurate. Check the delivery option if you require delivery. This will automatically calculate the shipping charge based on your area entered. For collection at our warehouse check the local pick-up option. 

payment options

Purchases can be made by immediate payment via instant EFT – Ozow (an automated instant EFT platform that allows the customer to make secure payments directly into our bank account. This payment option will be displayed on the checkout screen and customers will be directed to a secure site for payment.  The full amount is to be paid including vat and delivery charges for the order to be processed. Tuff Gear will only start processing the order when the full amount has been cleared into our account. Under no circumstances will Tuff Gear proceed with the order unless funds have been cleared in our bank account. Tuff Gear will not be responsible for any delays from the banks involved. 

stock of items

We are direct manufacturers and carry stock of all items as shown on the website. If perchance we do not have an item in stock refer to the lead times below :

  • OUT OF STOCK items less than 100 units we have an average lead time to manufacture of 2 to 5 working days subject to quantities, availability of fabric & space in the factory.
  • OUT OF STOCK items greater than 100 units we will quote you a manufacturing lead time. 

If the customer is unhappy with the lead times or the product is not possible to be manufactured we will issue a full refund to the customer if the customer comunicates this to us before proceeding with the order.

Delivery / Shipping

At Buy Aprons we strive to get your items delivered to you on time, every time. We only make use of reputable couriers for local deliveries to get your items delivered to your door wherever you are. All our deliveries carry a tracking number so that you can conveniently track your delivery online at any time. Goods are charged using the flat rate shipping option and the most economical option with our courier company. Please ensure that delivery details entered at the checkout page are accurate including all relevant information such as phone no’s and building names, etc.
The average transit times :

  • Gauteng – 24 to 48 hours
  • Other Provinces (major centres) – 36 to 72 hours
  • Outlying Areas – 72 to 120 hours

We always the select the most economical option with our courier company. However for emergency orders overnight deliveries are available at a premium. Please enquire before payment. 

Branding

If branding of garments are required check the “Interested in branding” box, a pop up will open. Enter all the branding details and upload a logo where applicable

sizing & measurements

Actual sizes and size charts are provided on the product pages for the various products on offer. Please allow a 2.5% allowance due to manufacturing and fabric variances. 

To get the best fit stand straight and relaxed. Measure as below :

  • Chest : Measure from the fullest part of the chest/bust with the arms down
  • Waist : Measure around the natural waist line above the hips
  • Hips : Measure around the fullest part of the hips
  • Inseam : Measure from the base of the crotch to the bottom end of your pants

 

returns policy

At  Buy Aprons (Tuff Gear) , we strive to keep you the customer satisfied. We will be glad to accept returns and refund in full certain products that are unused and have not been embroidered or customised in any way within 30 days of purchase in original packaging. If there is a default on the garment we will arrange for the item to be collected. If there is no fault on our part then the customer will be responsible for return courier charges to us.